Case Study: City of Ann Arbor streamlines risk management with Aclaimant

City of Ann Arbor - Customer Case Study

The City of Ann Arbor sought to modernize its risk management processes, which were heavily reliant on inefficient pen-and-paper systems and spreadsheets. Their challenge was to digitize and streamline incident and safety reporting workflows across numerous business units. They partnered with Aclaimant, adopting its RMIS (Risk Management Information System) to address these operational inefficiencies.

Aclaimant worked closely with the city to map out and implement customized digital workflows, moving all processes online. The solution successfully established a baseline for tracking metrics like incident frequency. Years later, the city uses Aclaimant to manage incidents across 33 business units, and analytics have expanded to measure business productivity and drive accountability, making the system essential to daily operations.

City of Ann Arbor

Doug Forsyth

Safety Manager