Case Study: Lamb Insurance Services gains claims efficiency and a competitive edge with Aclaimant

Broker & clients gain deep efficiencies and competitive advantage with Aclaimant incidents & claims workflow

Lamb Insurance Services, a national broker specializing in nonprofit and human service clients, was growing rapidly and needed a more efficient way to manage claims as it scaled. Its internal process relied on manual reporting and basic loss runs, making it difficult to provide clients with useful analytics and a better claims experience. Lamb turned to Aclaimant and its incidents and claims workflow with analytics to support both internal operations and client service.

Aclaimant implemented a centralized claims management platform for Lamb and its clients, giving them one guided place to report incidents, access analytics, and manage multiple insurance lines. The results included major efficiency gains: Lamb reduced its claims reporting team from three analysts to two, and cut report preparation time by 50-60%. With Aclaimant, Lamb also gained real-time insights, stronger carrier relationships, and a competitive differentiator that supports its growth.

Lamb Insurance Services

Chris Dunlap

Director of Risk Management and Loss Control