Case Study: VPI Pet Insurance achieves full audit coverage and timely fraud detection with ACL

Vpi Pet Insurance Automated Analytics Provide Better Insight And Assurance

VPI Pet Insurance, founded in 1980 and now serving policyholders in all 50 U.S. states, pays over a million claims a year but relied on a small compliance team and sample-based audits that couldn’t provide sufficient coverage. The team needed scalable, actionable insight into high-risk areas—vendor data, payroll, AP/AR and claims—to detect fraud, errors and data quality issues across the full population of transactions.

Working with an ACL consultant, VPI implemented automated analytics (14 tests run monthly or quarterly) plus training and support to centralize analysis and reporting. The solution uncovered ghost-employee and vendor tax ID exceptions, flagged duplicate invoices and suspicious multiple-claim activity, and ensured adjustors had no conflicts; it delivered 100% data access, a clear audit trail, faster fraud/error detection, expanded audit coverage and better-than-expected assurance, with ongoing reviews and new analytics planned.

VPI Pet Insurance

Lynne C. Hennessey

Compliance Director