Case Study: TELUS Communications Inc. achieves automated daily AP & P-Card monitoring and SOX compliance with ACL

Extending Operational Excellence With Continuous Monitoring

TELUS Communications Inc., one of Canada’s largest telecommunications companies, needed a better way to protect margin and ensure regulatory compliance across its purchase-to-payment cycle. The Accounts Payable team faced duplicate payments, errors and overpayments and wanted to detect exceptions sooner—eliminating reliance on outside reviews—while also strengthening controls to support Sarbanes‑Oxley (SOX) requirements.

TELUS implemented ACL’s enterprise continuous monitoring for its P‑Card program and P2P processes, automating daily testing of all transactions. Within weeks the team uncovered duplicate payments and other errors, recovered amounts that far exceeded implementation costs, freed staff time, and gained confidence in SOX Section 404 compliance; TELUS is now expanding monitoring to revenue assurance and ad hoc investigations.

Telus Communications Company

Gary Silsbe

Director of Operational Excellence