Case Study: Dermalogica restores Shopify stability and drives skincare innovation with acidgreen

Dermalogica restores 100% platform control with acidgreen

Dermalogica, a global professional skincare brand, faced significant challenges with their Shopify platform due to poor support from their previous agency. This resulted in slow delivery, limited internal control, and low technical confidence, which stalled their digital ambitions. They engaged the Shopify partner agency acidgreen to stabilize the platform and restore their ability to innovate.

acidgreen executed a full onboarding and remediation program to regain platform stability and control. Their solution included implementing Searchspring for improved search and merchandising, adding product recommendation engines, and building a mobile-first face scan tool that provides personalized skincare regimens. This restored Dermalogica's confidence and operational control, resulting in a measurable improvement in customer experience and platform stability.

Dermalogica