Case Study: City of Greenville achieves streamlined planning and timely, accurate reporting with AchieveIt

How a local government agency reversed pain-staking data collection and is diverting time and energy back into the community with AchieveIt

The City of Greenville, a growing municipality in upstate South Carolina, struggled to manage its GVL2040 comprehensive plan and numerous departmental initiatives using Excel spreadsheets and Word documents. Quarterly updates routinely ballooned into a 180‑page report, and the team lacked timely, high‑quality information and measurable progress tracking. To address this, the city turned to AchieveIt’s automated platform.

AchieveIt implemented an automated tracking solution that assigns responsibility to the individuals closest to the work and centralizes updates across yearly internal work plans, department strategic plans, and the city‑wide GVL2040 plan. As a result, Greenville now produces succinct, consistent, and timely updates, has improved accountability and reporting quality, and has freed staff to focus on delivering projects rather than collecting status information — with plans to publish a public-facing dashboard to share progress with residents.

City of Greenville

Megan Young

Assistant to the City Manage