Case Study: City of Winston-Salem achieves real-time visibility and on-time strategic execution with AchieveIt

How a local government agency gained insight into their strategic plan and created an organized, real-time status repository with AchieveIt

The City of Winston-Salem, a North Carolina municipality serving 250,000+ residents, faced challenges tracking its new strategic plan across departments. Relying on Excel, phone calls, and email created siloed updates, duplicated work, limited visibility and buy-in, and a “check the box” culture. To modernize strategic planning and performance measurement, the City turned to AchieveIt.

AchieveIt implemented its strategic planning software to automate updates, centralize KPIs, Key Work Items and Requests and Concerns, and drive executive-led execution. As a result, the City of Winston-Salem now ranks in the top percentile for on-time status updates, tracks hundreds of initiatives organization-wide, and benefits from clearer visibility, aligned expectations, improved reporting cycles and a culture focused on data-driven decision-making.

City of Winston-Salem

Hope Ann Walsh

Performance Analyst