Case Study: Development Bank of Jamaica achieves centralized KPI tracking and faster, more accurate reporting with AchieveIt

Development Bank of Jamaica - Customer Case Study

The Development Bank of Jamaica, the island’s development finance institution, faced major obstacles turning operational updates into timely leadership-level reports. Strategy Manager Candice Williams oversaw corporate and divisional KPIs but relied on Microsoft Access, Word and Excel to gather updates— a slow, error-prone process that once took 1.5 months and required multiple people to compile, leaving data outdated and hindering decision‑making. To solve this, the bank turned to AchieveIt’s strategy execution software and execution excellence team.

AchieveIt implemented a user-friendly platform with customizable dashboards, automated email reminders and scheduled monthly/quarterly reports, plus onsite training and ongoing CSM support. The result: all KPIs and historical data are centralized, reporting no longer requires a lengthy, multi‑person compilation, and teams can provide updates in a short time frame—improving process effectiveness “from 1 to 10,” enhancing meeting efficiency and enabling faster, better-informed decisions across divisions.