Case Study: City of Winston-Salem gains real-time strategic plan visibility with AchieveIt

City of Winston-Salem boosts on-time status updates with AchieveIt across 250,000+ residents

The City of Winston-Salem, a local government agency serving over 250,000 residents, faced a significant challenge in tracking its strategic plan. The city was managing its key performance indicators and initiatives through a clunky process involving Excel, emails, and phone calls. This led to siloed teams, duplicated efforts, and a lack of visibility, making it difficult to leverage data for decision-making and creating a culture of simply checking boxes rather than driving impactful change.

By implementing AchieveIt, the city gained an organized, real-time status repository for its strategic plan. The solution provided by AchieveIt automated updates and improved reporting cycles, resulting in clear visibility and alignment across the organization. The city now achieves a top percentile status for on-time updates while tracking hundreds of initiatives, which has fostered a new culture focused on making good decisions with reliable data and driving successful partnerships for impactful change.

City of Winston-Salem