Case Study: Wake Forest Baptist Health achieves optimized staffing and reduced wait times with ACF Technologies' Q-Flow

Wake Forest Baptist Health Streamlines Patient Flow with ACF & Q-Flow

Wake Forest Baptist Health, an academic medical center in Wake Forest, NC with nearly 200 buildings serving residents across 20+ counties, was struggling with long lines, lengthy check‑in waits and stressed front‑desk staff—particularly affecting patients with limited mobility. To solve this, Wake Forest Baptist Health turned to ACF Technologies and its Q‑Flow patient flow and virtual check‑in solution.

ACF Technologies deployed Q‑Flow across more than 30 clinics, adding self‑service check‑in, automated wait‑time alerts and real‑time reporting. The implementation produced shorter waits and calmer lobbies, faster staff onboarding (typically 10–20 minutes), data‑driven staffing changes that justified new hires and reduced overhead, and measurable improvements in staff productivity and patient satisfaction.

Wake Forest Baptist Health

Suzanne Coetzer

Sr. Clinical Project Manager, Information Technology Services