Case Study: Promerica Bank El Salvador achieves faster service and 10%+ staff productivity with ACF Technologies' Q-Flow

Promerica Bank El Salvador Redefines Customer Experiences Using Q-Flow

Promerica Bank El Salvador, part of the Promerica Group, faced rising customer volume and relied on a single, manual wait‑line system that was degrading both customer and staff experience. To modernize branch operations and improve service quality, the bank engaged ACF Technologies and evaluated its queue management product, Q-Flow.

ACF Technologies implemented Q-Flow across Promerica’s agencies to centralize queue control, integrate customer databases, print personalized tickets, use screens for digital signage, and monitor service and wait times. The deployment moved the bank from a single‑row model to a comfortable seated waiting model, delivered more than 10% productivity gains per collaborator, enabled referral-driven sales from teller to business areas, supported differentiated client service, and significantly reduced average customer waiting times.

Promerica Bank El Salvador

Isaac Portillo

Assistant Manager