Case Study: Large High Street Retailer achieves streamlined in-store and online appointment booking and improved operational efficiency with ACF Technologies

Large High Street Retailer - Customer Case Study

The Large High Street Retailer engaged ACF Technologies to deliver an appointment scheduling solution (Q‑flow) so members of the public could book medical appointments—eye tests, flu jabs, makeovers—only when stores were open, the experts were available, and rooms were free, both in‑store and online.

ACF Technologies implemented a phased rollout, launching Q‑flow in stores first, using a compliance checklist for each branch before enabling online booking, and then analyzing booking data to fine‑tune availability. By removing unpopular slots (for example weekday mid‑afternoons) and adjusting calendars, ACF Technologies improved customer flexibility, increased staff utilization and reduced inefficient service times while enabling faster, more usable deployments across the estate.