Case Study: National Military Medical Center achieves reduced wait times and improved patient flow with ACF Technologies' Q-Flow

How ACF's Q-Flow Revolutionized a Military Medical Center

The National Military Medical Center (NMMC), a flagship military treatment facility seeing about one million patients per year, faced crowded waiting rooms, an outdated queue system, and fragmented patient data that hindered patient flow, prioritization, and virtual check-in capabilities. ACF Technologies was engaged to provide a modern Queue Management solution using its Q-Flow platform to meet the center’s security and operational requirements.

ACF Technologies implemented Q-Flow enterprise-wide, integrating with the EHR and pharmacy systems, deploying self-service kiosks (DoD CAC barcode check-in), SMS notifications, reporting and analytics, and ATO-compliant security with remote configuration and ongoing Splunk-monitored support. The seamless switchover produced no service gap and delivered measurable benefits: reduced average booking times, higher patient throughput, improved staff efficiency and satisfaction, enhanced visibility into appointments and SLAs, and incremental cost savings from streamlined deployments.