Case Study: Florida Department of Health in Lake County improves patient experiences with Q-Flow from ACF Technologies

Florida Department of Health in Lake County Adopts Q-Flow

Florida Department of Health in Lake County partnered with ACF Technologies to modernize patient check-in and scheduling across its three clinic locations. Before the upgrade, the department relied on a paper sign-in process that created legibility problems, occasional missed sign-ins, and limited visibility into patient and staff information.

ACF Technologies implemented Q-Flow, including kiosks, multilingual patient journeys, Q-Anywhere remote check-in, and post-visit feedback surveys. The rollout was completed in just one to two days per clinic and has improved wait-time visibility, patient usability and control, system reliability, data accuracy, and the overall experience for both staff and patients, while also increasing patient feedback participation.

Florida Department of Health in Lake County

Duvonne Berry

Department of Health