Case Study: Davivienda achieves zero wait times with ACF Technologies' Q-Flow

Davivienda reduces wait times to zero with ACF & Q-Flow

Davivienda Honduras, part of the Colombian Davivienda group, faced chronic long lines and frustrated customers across its branches, which conflicted with its goal of excellent customer communication. To modernize operations and change customer and staff behavior over time, Davivienda partnered with ACF Technologies and evaluated solutions that could provide real‑time information and process improvements.

ACF Technologies implemented its web‑based Q‑Flow platform along with Daviturno Kiosco (ticket/SMS), Daviturno Web (Virtual Check‑In) and the Herald alert module, enabling real‑time reports and monitoring. The results: 80% of customers now wait less than 10 minutes with a traditional ticket and 100% of Daviturno Web users have zero wait time, with fewer no‑shows, higher customer satisfaction and loyalty, measurable time savings for customers and staff, and a clear return on the investment.

Davivienda

Gina Miller

Marketing Manager