Case Study: Banco di Asti achieves increased self-service adoption and reduced wait times with ACF Technologies

Banco di Asti - Customer Case Study

Banco di Asti, an Italian savings bank with 137 branches, launched a Branch Transformation program to reduce unexpected counter wait times, boost cross-selling by empowering consultants, expand self-service adoption, and collect actionable data on customer behavior and staff performance. To meet these goals the bank selected ACF Technologies’ Q-Flow queue management platform as the core solution.

ACF Technologies implemented Q-Flow integrated with the bank’s CRM, deploying Q-Flow Connect, digital signage, kiosk check-in, BPM-based routing, real-time alerts and statistical reporting. The solution prioritized card holders, drove a significant increase in ATM/kiosk self-service use, freed staff to focus on advisory and sales activities, supported targeted marketing during the migration, and provided managers with measurable performance and customer-behavior insights as Q-Flow is rolled out across more branches.

Banco di Asti

Amedeo Falletto

HR and Administrative Director