Case Study: Large Canadian Medical Facility Company achieves 600,000+ COVID-19 vaccine bookings in 3 months with ACF Technologies' Q-Flow

ACF Technologies' Q-Flow Reshapes Healthcare Management

Large Canadian Medical Facility Company, the region’s largest health organization with roughly 40,000 staff formed from multiple regional authorities, faced a dramatic surge in demand for COVID-19 vaccinations and had no scalable web or phone appointment system. They urgently needed a web-based scheduling solution that enforced age and vaccine-type rules and prevented multiple bookings—requirements met by ACF Technologies’ Q-Flow online appointment booking solution.

ACF Technologies implemented Q-Flow with online booking, queue management, SMS/email automation, Q-Anywhere check-in, and customized immunization and lab reports, enabling self-scheduling, safe social distancing, and real-time tracking. As a result, ACF Technologies helped the facility book over 600,000 COVID-19 vaccination appointments in the first three months, streamlined mass appointment handling, increased staff efficiency, improved patient–staff communication, and enhanced patient data tracking.