Case Study: a large department store reduces wait times with ACF Technologies Q-Flow

ACF Reduces Department Store Waiting Times in Central America

The customer, a large department store based in El Salvador with locations across Central America, faced significant challenges with long customer wait times and inefficient service in its customer service and online pick-up areas. They partnered with ACF Technologies to implement a solution that would improve the customer experience, reduce crowding, and measure staff productivity.

ACF Technologies implemented its Q-Flow cloud-based queuing system, which included self-service kiosks for check-in, SMS notifications to alert customers, and integration with the store's CRM and SAP systems. This solution dramatically reduced wait times, increased staff productivity, and significantly improved customer satisfaction by eliminating crowds and allowing the store to redirect waiting traffic back into the shopping areas.