Case Study: Aguas de Saltillo achieves faster, more efficient customer service with ACF Technologies' Q-Flow

ACF helps transform Customer Experience for Aguas de Saltillo

Aguas de Saltillo, the municipal water service operator in Saltillo, Mexico, needed to streamline customer service across its four branches to reduce long queues and make shift management more efficient. After a competitive bidding process they selected ACF Technologies and its Q-Flow shift management solution to modernize check-in, scheduling and in-branch customer flow.

ACF Technologies implemented Q-Flow across all four branches in a record two weeks, deploying supervisor and agent registration, customizable tickets, digital screens, kiosks and real-time alerts to manage shifts and communication. The rollout cut customer wait friction, improved management of service windows and increased user satisfaction, with the system live at every branch and delivering faster, more organized service as intended by ACF Technologies.

Aguas de Saltillo

David Ríos

IT Systems Manager