Case Study: CEMEX achieves 50%+ reduction in service cycle times and improved customer experience with ACF Technologies

ACF helps CEMEX Nicaragua optimize its dispatch route

CEMEX Nicaragua’s San Rafael del Sur plant, a 24/7 cement dispatch operation, faced long, manually supervised dispatch cycles with multiple waiting stages and limited visibility that created bottlenecks and poor customer experience. To address this, CEMEX selected ACF Technologies and its Q-Flow modules to automate and monitor the customer dispatch route and support operational improvements.

ACF Technologies deployed Q-Flow components including self‑service kiosks, SMS (Connect) notifications, digital signage, a rugged dispatcher console, QR-code scale checkpoints and reporting dashboards to provide real-time visibility and queue automation. The implementation cut service cycle times by more than 50%, improved CEMEX’s NPS and customer satisfaction, reduced complaints and stress through proactive SMS/infopage updates, automated scale entry, and enabled resource optimization via actionable reports.

CEMEX

Jorge Abdalah

Customer Centricity Nicaragua, Guatemala, and El Salvador