Case Study: RafterOne develops stronger managers, reduces conflict, and boosts collaboration with AceUp

GearsCRM - Customer Case Study

RafterOne faced a leadership-development gap after its HR team found employees asking for formal management training: new managers were being promoted without prior leadership experience and existing training had focused mainly on technical skills. RafterOne selected AceUp for its “one‑stop shop” of coaches and trainers who could adapt to different personalities and role types.

AceUp delivered one‑on‑one coaching (initially for five managers) and four group trainings on competencies like Managing Conflict and Difficult Conversations, Developing a Coaching Approach to Management, and Collaborating Across Divisions, later expanding support to nearly 25% of employees. AceUp’s programs produced more productive conversations with less conflict, improved peer management, greater collaboration across teams, increased self‑awareness and communication, and measurable expansion of leadership development across the company—outcomes RafterOne expects will boost retention and management effectiveness.

RafterOne

Kira Perry

Human Resources Director