Case Study: Retail, Wholesale & Correspondent Lending Company achieves enterprise-wide reporting and holistic risk mitigation with ACES Risk Management Corp (ARMCO)

SE Lender/Servicer Produces Enterprise-Wide Reporting and Holistic Risk Mitigation with ACES Web Audit Technology™

Retail Wholesale & Correspondent Lending Company, a national retail, wholesale and correspondent lender founded in 1994, faced growing servicing quality control challenges as its portfolio and MSR acquisitions expanded. Although the lender already used ACES Web Audit Technology from ACES Risk Management Corp (ARMCO) in originations, its existing servicing QC system was inflexible, costly, placed strain on internal IT, and lacked the reporting and analytical transparency needed to meet CFPB scrutiny and manage multiple audit types.

ACES Risk Management Corp (ARMCO) implemented and customized ACES Web servicing QC software, automating data imports, workflow, and managed question sets, and providing training and on‑the‑fly admin controls. The deployment created a single system of record, enterprise‑wide reporting and time‑stamped audit trails (including a Communication Portal) to demonstrate CFPB compliance, eliminated ongoing IT burden, and enabled data‑driven operational changes—delivering clearer risk mitigation and stronger executive confidence.