Case Study: Fairway Independent Mortgage Corporation achieves 30% QC audit productivity gain with ACES Risk Management Corp (ARMCO)

Fairway Independent Mortgage Corporation Increases QC Audit Productivity by 30 Percent Using ACES Audit Technology™

Fairway Independent Mortgage Corporation, a nationwide lender with more than 250 locations, faced growing risk and inefficiency from manual QC reviews performed in Excel and Word—12 staff members could edit master reports, creating exposure to human error—and a short-lived outsourced vendor engagement made matters worse. To address this, Fairway evaluated automated QC platforms and chose the ACES Audit Technology™ solution from ARMCO to replace manual processes and unreliable third-party services.

ARMCO implemented the ACES platform (including its Communication Portal and customizable reporting) with intensive on-site training and a 30-day go-live, enabling Fairway to control and customize its QC workflows without vendor dependency. Within three months using ARMCO’s ACES, QC analyst productivity increased 30%, defect tracking and scorecards improved, and reporting/trending visibility allowed senior management to make data-driven decisions.

Fairway Independent Mortgage Corporation

Angela Stratton

Associate Vice President for Quality Control