Case Study: Crescent Mortgage unifies and streamlines in-house quality control, cutting audit time from days to hours with ACES Risk Management Corp (ARMCO)

Crescent Mortgage Unifies, Streamlines In-House Quality Control Using ACES Audit Technology™

Crescent Mortgage, an Atlanta-based national wholesale lender, was struggling with an inefficient, manual QC program managed on spreadsheets and Word documents and was unhappy with the timeliness and quality of outsourced post-closing audits. Seeking an automated, unified solution, Crescent Mortgage implemented ACES Audit Technology to centralize pre‑funding QC, standardize audits, and improve defect tracking and reporting.

ACES Audit Technology delivered standardized QC questionnaires, Business Objects reporting and a portal for tracking defects and communications, plus on-site training so Crescent could self-manage the platform. As a result, Crescent reduced loan sample selection from three–four days to hours, gained transparent executive reporting and faster defect drill-down, increased audit throughput, lowered costs versus outsourcing, and reduced its target net defect ratio since implementing ACES Audit Technology.

Crescent Mortgage

Deborah Hunt

Quality Control Manager