Case Study: Norcom Mortgage gains confidence in GSE reporting with ACES Quality Management

Norcom Mortgage Gaines Confidence in GSE Reporting Using ACES Quality Management

Norcom Mortgage, a direct Fannie Mae and Freddie Mac seller/servicer, faced a significant challenge with its manual quality control reporting processes. These time-consuming methods made meeting stringent GSE requirements difficult and hindered effective internal communication. To modernize its operations, Norcom sought a solution from ACES Quality Management that could streamline audits and improve reporting efficiency.

By implementing the ACES Quality Management platform, Norcom gained access to integrated questionnaires, robust reporting tools, and a central hub for compliance news. This solution from ACES enabled the company to condense reporting times from weeks to just minutes, confidently meet all GSE reporting requirements, and create custom scorecards to identify areas for improvement. The measurable impact was substantial, allowing Norcom to close audits in as little as 45 days and ensuring all necessary data is stored in one centralized, accessible location.

Norcom Mortgage

Julie Baril

Quality Control Manager