Case Study: Mountain America Credit Union improves quality, compliance and risk control with ACES Quality Management

Mountain America Credit Union Deploys ACES Enterprise Wide to Reduce Risk, Improve Quality and Enhance Compliance

Mountain America Credit Union, a large financial institution, sought to modernize its spreadsheet-driven quality control process to better manage risk and ensure compliance across its expanding mortgage and consumer lending operations. Their challenge was to unify reviews, improve team accountability, and gain better visibility into trends. They selected ACES Quality Management software to address these needs.

By implementing ACES, Mountain America automated sampling, centralized communications with ACES CONNECT, and customized review questionnaires. This solution enabled enterprise-wide use, extending beyond lending into areas like new account openings. The results included eliminating manual sampling, cutting consumer loan review times to within five days, and drastically increasing the number of reviews completed daily. ACES provided the centralized data and reporting needed to identify trends, demonstrate process effectiveness, and prepare for increased regulatory scrutiny.

Mountain America Credit Union

Jenille Fairbanks

Vice President of Lending Compliance