Case Study: Georgia’s Own Credit Union achieves 66% higher audit throughput with ACES Quality Management

Georgia’s Own Credit Union improves audit throughput by 66% with ACES Quality Management

Georgia’s Own Credit Union was faced with highly manual consumer lending quality control processes that depended on spreadsheets and email. Seeking a more innovative solution, the credit union wanted to improve its audit processes through automation and customization. They selected the ACES Quality Management audit platform for its focus on financial services compliance and its customizable capabilities, which were geared toward their specific needs as a financial institution.

By implementing the ACES platform, Georgia’s Own Credit Union automated its loan sampling, reporting, and review processes. The solution from ACES enabled the credit union to increase its audit throughput by 66% while also improving quality. The automation condensed reporting times, provided operational insights for growth, and established greater accountability for loan quality throughout the organization.

Georgia’s Own Credit Union

Emilee Rada

Director of Lending Operations