Case Study: Western Sydney University streamlines casual staff onboarding with Acendre

Western Sydney University - Customer Case Study

Western Sydney University worked with Acendre to address a highly manual, paper-heavy onboarding process for more than 5,000 casual academic staff each year. The university’s HR, faculty, IT, and payroll teams were spending significant time on approvals, contract preparation, and follow-ups, creating delays and downstream issues for new staff access and onboarding.

Using Acendre Onboarding, Western Sydney University implemented a fully integrated, end-to-end digital onboarding process connected to recruitment, payroll, student management, and IT systems. Acendre helped the university eliminate printing, faxing, spreadsheets, wet signatures, and manual emails, enabling contracts to be accepted online and new starters onboarded in as little as 15 minutes with only three touchpoints. One faculty reduced admin effort from 5 staff to 0.6 FTE, and the university reported stronger engagement, better visibility, and improved financial forecasting.

Western Sydney University

Arvinder Singh

Manager HR Information Systems