Case Study: Maroondah City Council reduces recruitment administration by 62% with Acendre

Maroondah City Council - Customer Case Study

Maroondah City Council, a municipality in Melbourne’s outer east employing more than 950 staff, was managing recruitment manually before working with Acendre. The council’s HR team was spending excessive time on administration—around 30 hours per week for about 106 positions filled annually—rather than focusing on finding and attracting top talent.

Acendre implemented its Recruitment solution to move Maroondah City Council’s processes online, improving efficiency, usability, security, and overall cost effectiveness. The result was a 62% reduction in recruitment administration hours, with the council able to redirect time toward better customer service and workforce planning, while also expanding use of the system for exit interviews, casual pools, and change-of-status functions.

Maroondah City Council

Rebecca Pietrzykowski

HR Advisor