Case Study: a leading travel enterprise scales communication and improves responsiveness with Acefone cloud telephony

Leading Travel Enterprise achieves 50% answer rate with Acefone

Acefone provided cloud telephony services to a leading travel enterprise facing significant communication challenges. The company struggled with scattered and inconsistent workflows, an unreliable callback system, and an infrastructure that could not scale to meet their high-volume environment involving customer escalations and partner management across multiple channels.

The solution implemented by Acefone utilized Virtual Mobile Numbers (VMNs) for WhatsApp and inbound handling, along with DIDs for callbacks and a robust telephony infrastructure. This enabled the travel enterprise to build seamless and scalable communication workflows. As a result, they achieved a 50% answer rate on outbound calls, deployed 45-46 VMNs, and managed 35,000 outbound calls per month with 360 agent DIDs, leading to faster response times and greater operational efficiency.