Case Study: a leading microfinance org achieves 40% higher call connectivity with Acefone

Leading Microfinance Org boosts call connectivity by 40% with Acefone

A leading microfinance organization faced challenges with low call connectivity to its remote customers, inefficient follow-ups on payment promises, and a lack of centralized oversight across its 127 branches. To address these issues and amplify its outreach, the organization partnered with Acefone for a tech-driven contact center solution.

Acefone deployed its scalable contact center analytics software, integrating over 80 seats and 300 field agents. The solution included click-to-call functionality, real-time dashboards, and custom alerts for unreachable numbers. This implementation resulted in a 40% increase in call connectivity, allowed the organization to reach over 95,000 unique customers monthly, and led to a significant improvement in promise-to-pay conversions.