Case Study: HomeLane achieves 3X productivity with Acefone

HomeLane boosts productivity 3x with Acefone

HomeLane, a leading tech-driven home interiors brand in India, faced significant challenges with its contact center operations as it scaled. Its outdated communication tools from Acefone resulted in frequent downtime, poor call connectivity, and limited administrative control, which hampered agent productivity and scalability.

By implementing Acefone's cloud-based telephony solutions, HomeLane transformed its operations. The results were substantial, including a tripling of agent productivity, a 1.8x increase in call connectivity, and an up to 94% answer rate. The vendor's solution also enabled the team to scale from 100 to 300 calls per day without increasing costs while reducing service downtime to less than one percent.

HomeLane