Case Study: a leading travel company achieves 90% answer rate with Acefone

a leading travel company achieves 90% answer rate with Acefone

A leading travel company faced operational gaps in handling high-volume international travel inquiries due to a lack of a reliable cloud contact center. They had no local US or UK numbers, no telephony infrastructure, and no visibility into agent activity, which challenged their long consultative calls. They turned to Acefone for a solution.

Acefone implemented a complete cloud contact center operation for the company, providing a communication suite with local numbers, telephony infrastructure, and a reporting dashboard. This solution helped the travel company achieve a 90% answer rate on global calls, handle inquiries more efficiently, improve conversions, and significantly reduce telecom costs.