Case Study: University Hospitals of Leicester reduces unnecessary follow-ups with Accurx PIFU

University Hospitals of Leicester moves 4.3% of outpatient attendances to PIFU with Accurx

The University Hospitals of Leicester (UHL) faced a challenge in managing its Patient Initiated Follow Up (PIFU) initiative. The traditional phone-based system was insufficient, making it difficult for patients to contact their healthcare teams and for staff to manage and triage the expected increase in requests efficiently. To address this, UHL partnered with Accurx to implement a digital solution.

Using Accurx, UHL immediately sent patients a digital PIFU link via text message. This allowed patients to submit medical or administrative queries online at any time. The Accurx system streamlined the triaging process for staff, reducing call volumes and enabling clinicians to quickly identify and prioritize urgent cases. This solution helped UHL significantly increase its moves to PIFU pathways to 4.3% of outpatient attendance and achieve up to a 50% monthly increase in specific departments.

University Hospitals of Leicester