Case Study: SG Barai Pharmacy improves patient communication and service uptake with Accurx

SG Barai Pharmacy speeds prescriptions and boosts blood pressure checks with Accurx

SG Barai Pharmacy, an independent community pharmacy, struggled with inefficient communication. Their staff had difficulty reaching patients by phone to discuss prescriptions and appointments, leading to delays and a backlog of work. To address this, the pharmacy began using the Accurx platform.

By implementing Accurx for SMS messaging, the pharmacy quickly contacted patients about prescription readiness, appointments, and new services. This solution from Accurx resulted in prescriptions being collected more promptly, a rise in appointments for blood pressure checks and vaccinations, and fewer wasted vaccines. The pharmacy also reported improved patient relationships and a more efficient overall service.

Pharmacy