Case Study: NHS T&O Services reduce waiting lists and free up clinical time with Accurx

NHS T&O Services boosts fracture clinic capacity by 35% with Accurx

The customer, NHS Trauma & Orthopaedics Services, faced significant challenges including long patient waiting lists, overloaded clinics, and rising demand. To tackle this, they partnered with the vendor Accurx to implement its digital communication and workflow tools, including Patient Triage, batch messaging, and digital questionnaires.

By using Accurx, the NHS T&O team removed unnecessary appointments, converted routine reviews to digital messaging, and streamlined clinical documentation with AI-powered Scribe. The results were substantial, including one team removing three-quarters of patients from an overdue follow-up list, a 35% increase in fracture clinic capacity, and saving clinicians hours each week on administrative tasks. Accurx helped the service free up clinical time, reduce pressure, and improve patient care.