Case Study: Birmingham Children’s Hospital reduces DNA rates with Accurx Patient Messaging

Birmingham Children’s Hospital cuts DNA rates to virtually zero with Accurx

The customer, Birmingham Children’s Hospital, faced the challenge of high Did Not Attend (DNA) rates for outpatient appointments and inefficient, time-consuming communication systems for its administrative staff. The vendor, Accurx, addressed this with its Patient Messaging service to streamline appointment reminders and confirmations.

Using Accurx's intuitive platform for SMS reminders, the hospital saw its DNA rates drop to virtually zero. The solution saved significant time for staff, with one medical secretary reducing a weekly task from an hour to under seven minutes. Accurx also helped the trust achieve substantial cost savings by eliminating the need for postage.

Birmingham Children’s Hospital