Case Study: a large aircraft manufacturer reduces AOG delays with Engineering Workbench from Accuris

Product Support for Innovative and Eco-Efficient Business Jets

The large aircraft manufacturer, a maker of innovative business jets, faced significant challenges with Aircraft on Ground (AOG) incidents. Diagnosing technical issues was a time-consuming process that could cost up to $50,000 per day, not including additional payouts and damage to their reputation among Fortune 500 clients. Their engineers needed immediate access to the correct standards and manuals to resolve issues quickly and avoid compliance risks from searching the open web. To address this, they turned to the vendor Accuris and its Engineering Workbench platform.

Accuris provided its Engineering Workbench solution as a single source of truth for standards and technical content. This AI-powered platform enabled the manufacturer's engineers to find the information needed to resolve an AOG issue in minutes instead of days. The solution saved the company thousands of dollars per incident and ensured high customer satisfaction by getting aircraft back in service rapidly.