Case Study: QGate achieves a closed CRM loop and faster issue resolution with AccuRev

Micro Focus® AccuRev closes the CRM loop between support, development and sales

QGate is an independent UK consultancy and reseller specializing in Sage CRM solutions. To protect its reputation for tailored CRM and sales automation, QGate needed a disciplined yet flexible way to manage multiple product versions and fast customizations, enforce a repeatable software development lifecycle, and efficiently track customer-reported defects and enhancement requests from inception to resolution—closing the CRM loop between support, development and sales.

QGate implemented AccuRev process-centric SCM integrated with its SalesLogix CRM (and Orbis TaskCentre) to provide stream-based versioning, snapshots, and improved artifact traceability. The integration reduced merge errors, improved build and release integrity, allowed multiple CRM tickets to link to single SCM issues, and automated real-time status updates—resulting in faster, more accurate issue visibility for development, support and sales, lower support costs, and greater efficiency sharing code across releases.

QGate

Mark Cooper

Director of Product Engineering, QGate