Case Study: Williamson Medical Center improves patient registration and clean claim rates with AccuReg

Williamson Medical Center - Customer Case Study

Williamson Medical Center, a 185-bed hospital in Franklin, Tenn., needed to improve its revenue cycle by reducing costly rework, increasing clean claim rates, and speeding up patient registration to support better patient satisfaction. The hospital turned to AccuReg and its patient access and revenue cycle solutions, including Patient Registration Quality Assurance, to help identify recurring errors and improve front-end accuracy.

AccuReg used continuous data mining, analytics, and an intelligent rules engine to pinpoint and correct registration issues at the source, helping Williamson Medical Center eliminate recurring errors and prevent denials. As a result, clean claim rates rose from 65% to 92.2%, registration within 10 minutes improved from 70% to 96%, and the team eliminated 450 errors and 180 hours of manual rework each month, with nearly 98% accuracy during the first half of 2019.

Williamson Medical Center

Rodney Adams

Associate Administrator of Finance