Case Study: Sam’s Club achieves 100% asset uptime, $235K reduction in manager time and 38% higher first‑time completion with Accruent

The member-only retail giant leans on ServiceChannel to support its goal of being the world’s most reliable, sustainable real estate platform

Sam’s Club, a member-only retail warehouse with 597 clubs, needed a scalable, data-driven maintenance platform to track, plan, and predict the needs of every asset across its fleet. RJ Zanes, Senior Director of Facilities Maintenance, prioritized 100% uptime, full asset serialization and tagging, real-time reliability via a 24/7 service model, and KPIs to measure total cost of ownership while keeping costs down.

By deploying ServiceChannel—including full asset tagging, the Asset Manager tool for real-time visibility, and Scout to identify top regional providers—Sam’s Club now has end-to-end lifecycle insight and a vetted provider network. The program achieved 100% serialized asset tagging across North America, a 38% increase in first-time completion rates, reduced daily time spent by store managers and employees equating to $235K, and the ability to pinpoint investments and sustain cost-effective uptime.

Sam’s Club

RJ Zanes

Senior Director Of Facilities Maintenance