Staples - Customer Case Study

With annual revenue of more than $24 billion and more than 1,800 locations worldwide, Staples is the number one supply superstore in the US, and this success is both the cause and result of their rapid growth. Their previous lease management solution was unable to meet the challenges of this growth. This was in part due to a missing linkage to their accounting system, so employees were required to manually calculate percentage rent and enter lease payments, reducing accuracy and ability to verify information. By implementing Accruent and integrating it to their accounting system, Staples was able to improve accuracy and decrease rent processing time by 67%. Accruent’s functionality in automated percent rent calculations reduced tenant-to-landlord calculation and reporting processing time by 33%. Additional fields and viewing options available only within Accruent significantly simplified reporting of critical information.