Case Study: L’Oréal achieves reduced asset downtime and increased mechanic utilization with Accruent's Maintenance Connection CMMS

Reducing Asset Downtime and Increasing Mechanic Utilization with Improved Maintenance Management

L’Oréal, the world’s largest cosmetics company with 100+ years in business and 15 U.S. distribution centers, needed a consistent way to track asset health, extend equipment lifespan, pinpoint downtime, and run multi-site performance reporting across aging plants and expanding operations. The team also wanted to improve mechanic utilization by minimizing time wasted on administrative tasks and consolidating location-specific asset information into a single system.

They implemented Maintenance Connection CMMS, using mobile work-order notifications, unique preventive maintenance schedules, and automated KPI and executive reporting to deliver real-time asset and work-order visibility. As a result, L’Oréal increased mechanic productivity, reduced equipment downtime and maintenance costs, centralized asset data for cross-site analysis, and enabled multilingual rollouts so additional plants can adopt the system.

L’Oreal

Harry Silverman

AVP Engineering