Case Study: Bloomin' Brands achieves 56% reduction in average work order resolution time with Accruent

International Casual Dining Company Drives Enterprise-Wide Facilities Management Excellence Across 1,200+ Locations

Bloomin’ Brands, a global casual dining company with roughly 1,500 restaurants and 100,000 employees, struggled with decentralized, locally driven facilities management that caused poor visibility into spending and scope, inconsistent vendor sourcing, a limited legacy CMMS, no actionable KPIs, and higher ad hoc repair costs across locations.

To address this, Bloomin’ Brands implemented ServiceChannel’s platform across 1,200+ U.S. locations—using Service Automation, Analytics, Invoice Manager, Contractor Scorecard and a Mobile App—to centralize work orders, reporting, invoicing and vendor performance. The data-driven rollout established formal KPIs and drove significant operational gains: a 56% reduction in average work order resolution time, an 88% increase in first-time completion, a 66% decrease in negative provider feedback, and large improvements in dispatch, arrival and invoice processes.

Bloomin' Brands

Jon Ahrendt

Director of Facilities Management