Case Study: ProHealth Care achieves $200K in annual parts savings and improved equipment maintenance with Accruent Connectiv

Improving Equipment Maintenance, Parts Sourcing and Capital Planning with Healthcare Technology Management

ProHealth Care, a Waukesha County, Wisconsin health system serving over 400,000 patients annually with $757M in revenue and more than 17,000 biomedical and imaging assets, needed a more efficient way to manage device maintenance, parts sourcing, cybersecurity and IT collaboration. Their basic, decentralized work order system was time-consuming, hard to configure for HTM-specific workflows, and limited visibility into device data, parts procurement and compliance reporting.

ProHealth Care implemented the ServiceNow‑certified Connectiv Healthcare Technology Management solution with GE Healthcare Service Shop integration to automate work‑order assignments, enable event‑based preventative maintenance, track device utilization, and streamline parts purchasing. The platform improved compliance reporting, strengthened cybersecurity collaboration with IT and delivered about $200,000 in annual parts savings, better capital planning and clearer insight into repair cost‑effectiveness.

Prohealth Care

Robin Shilkey

Database Analyst, Biomedical Engineering