Case Study: Genesco cuts costs and streamlines real estate lifecycle collaboration with Accruent (Lucernex)

How the global retailer synergized workflows across departments and improved collaboration throughout the store lifecycle

Genesco, a specialty footwear and apparel retailer with more than 1,500 stores and $2.2B in annual revenue, struggled with fragmented lease management and project workflows across Legal, Real Estate, Construction, Finance, and Lease Accounting. Manual accruals and straight‑line rent calculations, poor equipment cost control, and lack of FASB 842 compliance created information silos that slowed negotiations, approvals, and construction processes.

To address this, Genesco deployed Accruent’s Lucernex suite (Lease Administration & Accounting, Project Management, and Market Planning & Site Selection) integrated with PeopleSoft to create a single source of truth. The solution automated rent calculations, centralized project and site‑selection documents, improved visibility for negotiations and compliance, reduced time to sign leases by about 20%, strengthened spend control, and delivered measurable savings (including $15,000 identified in printing equipment lease savings).

Genesco

Kimberly Williams

Director of Lease Administration