Case Study: City of Orlando achieves paperless, mobile maintenance efficiency and faster response times with Accruent Maintenance Connection

How the city government uses a modern CMMS to keep key services, like sewers and wastewater treatment plants, operating at optimal performance.

The City of Orlando’s Water Reclamation Division—supporting more than 250,000 residents and processing about 36 million gallons of water daily—maintains roughly 130,000 wastewater assets with nearly 200 staff. Managing 1,000+ daily work orders across 110+ square miles on paper created delays, lost requisitions and risked mission-critical failures, so the team needed a reliable, field-friendly digital solution.

By implementing Accruent Maintenance Connection and integrating with SCADA, the city digitized work orders and parts requisitions, added mobile access and automated approval workflows. The result is a fully digital system that gives technicians instant asset history, speeds field response, reduces errors and paperwork, improves visibility and preventive maintenance, and streamlines approvals for more efficient, greener operations.

City of Orlando

Aaron Green

Applications Administrator