Case Study: Minnesota Twins Baseball Club achieves game-day readiness and improved safety with Accruent 360Facility

How the baseball club's facilities team established internal service-level agreements to optimize efficiency and improve customer satisfaction

The Minnesota Twins, who play at Target Field in downtown Minneapolis, needed a comprehensive facility maintenance system to keep the one‑million‑square‑foot stadium game‑day ready and safe for public events. Key challenges included tracking on‑site incidents, giving non‑facilities employees access to report issues, and linking emergency response plans with everyday operations and vendor work.

The team implemented Accruent’s 360Facility, a web‑based solution that lets any staff member report issues, auto‑assigns work, gives contractors system access, and ties inspections and incidents to work orders. The platform enabled detailed preventative maintenance, integrated operating and emergency plans, established SLAs to boost facilities efficiency and customer satisfaction, improved safety and compliance tracking, and provided clearer oversight of capital projects and costs.

Minnesota Twins Baseball Club

Gary Glawe

Senior Director of Ballpark Systems