Case Study: Mitton Group achieves greater visibility and a 26% efficiency improvement with Accruent's vx Field and vx Maintain

How Mitton Group increased visibility into and control over its field service and workflow processes to improve efficiency and reduce costs

Mitton Mechanical Services, a Bradford‑based UK building services specialist with decades of experience and hundreds of portfolio sites, faced rapid growth—170% staff increase and a surge in work orders—that strained its distributed work‑order processes. The company lacked historical data and visibility into workflows, equipment health and asset‑related spend, and needed to scale field service operations while improving cost efficiency and SLA compliance.

Mitton implemented Accruent’s vx Field and vx Maintain to centralize workforce and asset management, connect field teams to dispatch and invoicing, and replace manual work orders with an online portal. The change enabled a 3x increase in smoothly handled work orders, a 26% efficiency gain, idle time down from 35% to 31%, faster invoicing boosting cash flow by 26%, better SLA adherence, and a shift from emergency repairs to planned preventive maintenance.

Mitton Group

Daniel Keenan

Head of Human Resources