Case Study: Leading Professional Services Firm streamlines room booking, cuts admin time and sublets 15% of its estate with Accruent EMS

How EMS helped one of the world’s largest professional services firms revamp its room booking system

A leading global professional services firm with seven sites across Ireland and roughly 3,000 employees faced a time-consuming, error-prone room booking process that lacked visibility into room services (AV, Wi‑Fi, catering, cleaning) and required daily, specially formatted reports. The properties & facilities team struggled to manage diverse room uses—from board meetings to training—while pandemic rules (visitor registration, health checks, advance bookings) and last-minute desk use created hygiene and scheduling challenges.

The firm deployed Accruent EMS to provide a single booking platform and mobile app, on-demand reports for catering/cleaning/setup teams, and live desk booking with visitor and health-form workflows. The change cut administrative effort, enabled last-minute bookings without service gaps, reduced paper use, and delivered accurate usage data that allowed the company to sublet 15% of its estate—producing substantial annual cost savings.